User FAQ

How it works ?
Paradise Island is an online reservation center. Enter your destination, your dates and you instantly Paradise Island offers a selection of more than 300 institutions. You have to choose your ideal property and click on the best offers. Paradise Island then redirects you to the page of the institution It's that easy !
How are prices displayed ?
Prices are always displayed per night for the total number of selected rooms. We display all sent prices offered on Paradise Island for the same type of room (simple, double, …).
What are the fees and taxes included in the rates shown ?
We strive to include all taxes / additional charges on tariffs of our website (except the tourist tax / night, which depends on the municipality). possible transaction costs are not included on our website, as they vary depending on bookings, payment methods and hotels. Before payment, re-read carefully all information provided on the establishment. For questions regarding the transaction, please contact the hotel.
I wish to book ?
Enter your destination, travel dates and instantly selects the Paradise Island more offers 300 hotels. You have to choose your ideal hotel and click on the link Book. Paradise Island then redirects you to the page of Hotel, It's that simple !
Want more information about the Hotel ?
You have all the information about the Hotel on his page Contact, Photos, conveniences, Reviews Paradise Island, restoration information, Reservation and room availability, Contact form, geolocation Hotel.
I have not received the confirmation email
1) Make sure the e-mail confirmation has not been transferred to your spam box. 2) Contact the site on which you made your booking so that the booking confirmation will be returned. 3) See your browsing history for the date you made the reservation. The booking site you visited that day there appear.
You want to change or cancel your reservation ?
You must click the link Cancel Reservation to change or cancel your reservation.
You have a question about your reservation ?
You must contact the hotel to change or cancel your reservation.
Having problems with your reservation ?
Sorry to hear that you experienced problems during the booking process. If you have had a bad experience on the booking Paradise Island site, tell us of this one here. We take into account all the comments on the website Paradise Island. Our User Support will advise you on how to solve the problem.
Do - I pay or Paradise Island hotel?
You will pay the hotel, either on arrival or departure,selon les conditions de l'Hôtel.
How do I know that my reservation is confirmed ?
When your reservation is confirmed , you will receive a confirmation email with the information of your reservation.
Where can I find the cancellation or modification of the hotel policy ?
Each hotel has a different cancellation policy depends on the room you want to book. The cancellation policy is individually displayed by Hotel.
How will I know if my booking has been canceled ?
When you cancel your booking online or by phone, you will receive a confirmation email cancellation. If you do not receive a cancellation email, please call one of our consultants in Customer Care +262 0693 61 36 15 Your reservation can be considered canceled once you have received your email. Without the e-mail of your booking can still stand, so it is important to ensure the cancellation of the reservation.
Can I cancel my booking in case of an emergency ?
You may cancel your booking at any time. However, according to the hotel cancellation policy there may be a charge. This information can be found on your confirmation email that was sent at the time of booking. To cancel your reservation please call our Contact Center at +262 0693 61 36 15 and our sales team will be happy to help you.

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